Business philosophy: "For any business to succeed, it has to be focused on the customer and on
delivering share-owner value by aligning all its investments, resources, and operations around a
clearly defined strategy that gives customers the products and services they need and want--in
the way they want. Simple to say but not easy to do."
邁克爾.阿姆斯壯的運(yùn)營(yíng)理念：“一項(xiàng)事業(yè)要取得成功，就必須以它的客戶為中心并且提供高質(zhì)量地服務(wù)
。公司所有的投資、資源和運(yùn)營(yíng)都必須緊緊圍繞一個(gè)明確的戰(zhàn)略目標(biāo)，這個(gè)目標(biāo)能夠提供客戶所需要的產(chǎn)品和
服務(wù)--并且還必須是以客戶希望的方式進(jìn)行的。這件事說(shuō)起來(lái)很容易，但是真正做起來(lái)就很難了�！�
Headache: TCI's cable system is a bit creaky, and a lot of technology that doesn't work yet
will have to bang on all eight cylinders if AT&T is to achieve its goal of becoming the one-
stop signal provider.
最頭痛的事： TCI的電纜系統(tǒng)帶有很小的噪音，并且還有許多技術(shù)難關(guān)還沒(méi)有攻克。如果要成為一次停機(jī)
信號(hào)的提供者并且實(shí)現(xiàn)公司的戰(zhàn)略目標(biāo)，AT&T就必須對(duì)所有的八個(gè)同位標(biāo)磁道組進(jìn)行攻關(guān)。
Management Style: "I like to 'drill down' to understand all of the facts and issues. I
believe in being candid and open to different points of view. I assign clear accountability for
results and then try to give people all of the support they need to be successful."
管理風(fēng)格：“我喜歡深入地了解所有我遇到的問(wèn)題和事情。我信奉以誠(chéng)實(shí)坦誠(chéng)的態(tài)度對(duì)待不同的觀點(diǎn)。分
工時(shí)我采用的是明確的目標(biāo)責(zé)任制。然后，我會(huì)盡力給他們提供最大的支持，幫助他們獲得成功�！�
Personal strengths: "I like to work hard--I tell our employees that they should look forward
to Mondays. Also, the broad-based business experience I gained at IBM and Hughes has served me
well."
個(gè)人能力：“我喜歡努力地工作--我經(jīng)常告訴我的員工：一個(gè)人應(yīng)該期待著星期一的到來(lái)。同時(shí)，我在美
國(guó)國(guó)際商用機(jī)器公司IBM和Hughes電子公司所獲得的較多的工作經(jīng)驗(yàn)也使我受益匪淺�！�
Personal hero: Says his mother "believed in my brothers and me, and gave us the confidence
to believe we could do anything we set our minds to--if we worked at it hard and long enough."
個(gè)人崇拜：阿姆斯壯說(shuō)他的母親“始終對(duì)我和我的兄弟們給予極大的信任，她讓我們充滿了自信，讓我們
認(rèn)識(shí)到我們有能力去做腦海中想做的任何事情--只要我們認(rèn)真而持久地為此付出努力�！�
How he got the job: Recruited from Hughes Electronics after serving six years as its CEO.
工作背景：之前在Hughes 電子公司做了六年的CEO。
Corporate goal: "To help AT&T deliver advanced communications and information services to
customers--both consumers and businesses--anytime, anywhere, and in any form they desire."
公司的奮斗目標(biāo)：“幫助AT&T向客戶提供先進(jìn)的通信和信息服務(wù)--包括消費(fèi)者和銷售公司--為他們提供
所需要的任何時(shí)間、任何地點(diǎn)以及任何形式的服務(wù)�！�
Financial reward: Upon his hiring in 1997, Armstrong received almost $15 million in
restricted stock awards.
財(cái)務(wù)獎(jiǎng)賞：自從1997年受聘至今，阿姆斯壯已經(jīng)得到了價(jià)值1500萬(wàn)元的受限股票。
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